Question 1

1) How do I place an order for a custom watch or bag?

Accepted Answer

To place an order for a custom watch or bag, simply visit our website and navigate to the custom design section. From there, you can choose your desired specifications and submit your order request. Before proceeding with your payment, we kindly request that you contact us to confirm the details of your order. This ensures that all information is accurate and allows us to address any questions or concerns you may have. Your satisfaction is our priority, and we are here to assist you every step of the way.

Question 2

2) Can I choose the materials used for my custom watch or bag?

Accepted Answer

Yes, you can select from a variety of high-quality materials, including genuine leather, premium metals, real gold plated material and luxurious fabrics, to create your custom watch or bag.

Question 3

3) Can I add personalization to my custom watch or bag?

Accepted Answer

Absolutely! We offer various personalization options, such as engraving, embossing, and custom stitching, to make your watch or bag uniquely yours.

Question 4

4) How long does it take to receive my custom order?

Accepted Answer

The production time for custom orders varies depending on the complexity of the design and the availability of materials. Our team will provide you with an estimated timeline once your order is confirmed. Extimated lead time for production around 2 weeks to 4 weeks.

Question 5

5) What if I'm not satisfied with my custom watch or bag?

Accepted Answer

We regret to inform you that we do not provide return or refund services for custom personalized products. Each item is meticulously crafted to your specifications, making it uniquely yours. As such, we cannot accept returns or offer refunds, as the product is tailored exclusively for you. We advise reviewing your order details carefully before finalizing your purchase to ensure accuracy. We strive to ensure that every customer is satisfied with their purchase. If you have any concerns or issues with your custom watch or bag, please contact our customer service team, and we will work with you to find a solution.

Question 6

6) Do you offer a warranty on custom watches and bags?

Accepted Answer

Yes, we stand behind the quality of our products. All custom watches and bags come with a warranty against defects in materials and workmanship. Please refer to our warranty policy for more details.

Question 7

7) Can I make changes to my custom order after it has been placed?

Accepted Answer

We understand that preferences may change, and we will do our best to accommodate any changes to your custom order. However, please note that changes may affect the production timeline and additional charges may apply.

Question 8

8) Do you offer international shipping for custom orders?

Accepted Answer

Yes, we offer international shipping for custom orders. However, please be aware that shipping times and fees may vary depending on the destination country and customs regulations.

Question 9

9) Can I return or exchange my custom watch or bag?

Accepted Answer

Due to the personalized nature of custom orders, we generally do not accept returns or exchanges. However, if there is a defect or issue with your order, please contact us, and we will do our best to resolve it.

Question 10

10) How can I contact customer service for assistance with my custom order?

Accepted Answer

If you have any questions or need assistance with your custom order, please contact our customer service team via email or live chat. We're here to help!

FAQ

Frequently asked questions